Metrostyle operates as a specialty retailer focused on women’s clothing and apparel. The company has been in business for more than 20 years and its corporate office is located in Milford, CT. The product assortment distributed by Metrostyle includes various clothing pieces such as tops, pants, dresses, denim, suits, leather, shoes and accessories etc. In addition the store sells clearance and beach products like swimsuits, sunglasses and bras. Metrostyle accepts AMEX. Discover, VISA and Master Card payments. Metrostyle is ranked 311 out of 12396 in Footwear and Clothing category and operates in USA, Worldwide.
Customer interaction with Metrostyle is heavily concentrated around catalog access, order placement, account management, shipping issues, and payment inquiries. Aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users. That data set underpins the contact patterns described below.
Metrostyle Customer Service Contact Infrastructure
Contact options for Metrostyle are narrow and phone dominant. The most popular Metrostyle phone number is 1 (877) 327-1328. The toll-free number is listed as 1-877-327-1328. The most popular Metrostyle email address is [email protected].
Contact Method Distribution is 92% phone, 8% email. The average calls duration is 4 minutes. Issue Resolution Rate is Low with 4% reported full resolution.
Summary of Metrostyle Customer Service Calls is tracked across CALLS, DURATION, RESOLVED. The data shows a high volume of inbound calls with short average handling time but a low reported full resolution rate.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users. The same note is repeated in the source material, emphasizing the origin of the metrics.
Catalog Requests as a Primary Contact Driver
Catalog access is repeatedly cited as a reason for contact. Request for Information Question includes “Request catalog” and “Request a catalog”. “Question on payment” also appears under request for information.
Product/ Service Question includes “To order a catalog”, “Place order and apply for credit”, and “Complaints”. Other Question includes “Order catalog” and “Want catalog”. The phrasing “Is the store” and “Order catalog” also appears under Other Question.
Consumers Call the Most From and Why Do People Call Metrostyle? sections both highlight catalog-related intent. The pattern shows that customers seek physical catalogs as an information channel before or alongside purchasing decisions. The store’s catalog appears to function as a product discovery tool for tops, pants, dresses, denim, suits, leather, shoes and accessories, as well as clearance and beach products.
Reasons for Contact Breakdown
Request for Information
- Request catalog
- Request a catalog
- Question on payment
These three items represent the core informational inquiries. The duplication of “Request catalog” and “Request a catalog” signals consistent phrasing in user reports.
Product / Service
- To order a catalog
- Place order and apply for credit
- Complaints
Ordering a catalog is grouped with placing orders and applying for credit, indicating that catalog requests often occur in the same workflow as purchase intent.
Shipping and Delivery
- Wrong product recived
- Never received my order
- I did not receive an order
Shipping and Delivery Question is listed as a common reason for contact alongside request for information and product/service.
Payments and Charges
- I would like to apply for a credit card
- Apply for a line of credit
- Need copy of bill
Payments and Charges Question overlaps with Cards Question, where users state “I would like to apply for a credit card”.
Account Questions
- Credit balance
- I want to get an account
- Open
Account Question covers credit balance inquiries and account opening.
Returns and Replacement
Return/ Replace Question includes: - “Make address change on an order placed on june1, 3023” - “Return” - “Returns”
Staff Question is phrased as “Speak to customer service concerning my problem”.
Refund Question and Cards Question are listed as separate categories. Cards Question includes “I would like to apply for a credit card”.
Other Question includes: - “Is the store” - “Order catalog” - “Want catalog”
Common Reasons for Contact are summarized as Request for information, product/ service, shipping and delivery.
The Top Reasons of Customers Calls are reiterated with the same categories. Consumers Call the Most From data is presented alongside Why Do People Call Metrostyle? explanations.
Contact Performance Metrics
| Metric | Value |
|---|---|
| Most Popular Phone Number | 1 (877) 327-1328 |
| Toll-Free Number | 1-877-327-1328 |
| Most Popular Email Address | [email protected] |
| Average Calls Duration | 4 minutes |
| Issue Resolution Rate | Low (4% reported full resolution) |
| Contact Method Distribution | 92% phone, 8% email |
The table reflects the limited resolution success despite high phone usage. The 4 minute average call duration suggests brief interactions, while the 4% reported full resolution indicates persistent unresolved issues in the dataset.
Business Profile and Offerings
Metrostyle is a store that specializes in selling clothing and apparel for women. The company has been in business for more than 20 years and its corporate office is located in Milford, CT. Metrostyle distributes various clothing pieces such as tops, pants, dresses, denim, suits, leather, shoes and accessories etc. In addition the store sells clearance and beach products like swimsuits, sunglasses and bras.
Payment acceptance is documented as AMEX. Discover, VISA and Master Card payments. The same payment acceptance line is repeated in the source material.
Metrostyle is ranked 311 out of 12396 in Footwear and Clothing category. The ranking applies to USA, Worldwide coverage.
The company’s rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Contact Summary Table
| Contact Type | Details |
|---|---|
| Phone | 1-877-327-1328 |
| [email protected] | |
| Primary Contact Method | 92% phone, 8% email |
| Average Call Length | 4 minutes |
| Reported Resolution | Low, 4% reported full resolution |
Customer Call Intent Categories
| Category | Example Phrases |
|---|---|
| Request for Information | Request catalog, Request a catalog, Question on payment |
| Product / Service | To order a catalog, Place order and apply for credit, Complaints |
| Shipping and Delivery | Wrong product recived, Never received my order, I did not receive an order |
| Payments and Charges | I would like to apply for a credit card, Apply for a line of credit, Need copy of bill |
| Account | Credit balance, I want to get an account, Open |
| Returns / Replace | Make address change on an order placed on june1, 3023, Return, Returns |
| Staff | Speak to customer service concerning my problem |
| Cards | I would like to apply for a credit card |
| Other | Is the store, Order catalog, Want catalog |
The list demonstrates how catalog requests are distributed across Request for Information, Product/Service, and Other categories, confirming the centrality of catalog access in customer outreach.
Implications for Catalog Seekers
The aggregated data based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users shows that catalog requests are a recurring driver of inbound volume. The high proportion of phone contact, 92% phone versus 8% email, means catalog inquiries are most likely handled via the toll-free number 1-877-327-1328 rather than email at [email protected].
The short average call duration of 4 minutes combined with a low issue resolution rate of 4% reported full resolution suggests that catalog requests may be processed quickly but also may leave customers with follow-up needs. The common reasons for contact list request for information, product/service, shipping and delivery as the top themes, placing catalog interest alongside order fulfillment problems.
Metrostyle’s product mix of tops, pants, dresses, denim, suits, leather, shoes and accessories, plus clearance and beach products like swimsuits, sunglasses and bras, aligns with the typical use case for a printed catalog. The company’s long operating history of more than 20 years and corporate office in Milford, CT, provides a stable business backdrop for catalog distribution.
Payment acceptance of AMEX, Discover, VISA and Master Card is relevant for customers who move from catalog browsing to order placement and credit applications. The data shows customers also call to place order and apply for credit, and to apply for a line of credit, indicating a crossover between catalog interest and financing inquiries.
Conclusion
Metrostyle customer contact is dominated by phone interactions at 1-877-327-1328 with email support at [email protected] representing a small share. Catalog requests appear repeatedly across request for information, product/service, and other inquiry types, with phrasing including request catalog, request a catalog, to order a catalog, order catalog, and want catalog. The company’s profile as a women’s apparel retailer with more than 20 years in business, corporate office in Milford, CT, and a broad assortment of tops, pants, dresses, denim, suits, leather, shoes and accessories, plus clearance and beach items, supports continued catalog demand.
Performance metrics from the aggregated PissedConsumer.com data show an average call duration of 4 minutes, a contact method distribution of 92% phone and 8% email, and an issue resolution rate low at 4% reported full resolution. Common reasons for contact remain request for information, product/service, and shipping and delivery, with shipping issues such as wrong product recived, never received my order, and I did not receive an order frequently reported. Payment and account topics including credit card applications, line of credit requests, need copy of bill, credit balance, and account opening are also prominent. Returns and replacement inquiries include return, returns, and address change requests.
The ranking of 311 out of 12396 in Footwear and Clothing category and the acceptance of AMEX, Discover, VISA and Master Card payments further define the commercial context in which catalog requests occur. For users seeking Metrostyle catalog access, the documented contact points are the toll-free phone number 1-877-327-1328 and email [email protected], with the understanding that the available data reflects high phone volume, brief average handling time, and low reported full resolution.