CelcomDigi, a major Malaysian telecommunications provider, offers a variety of promotional incentives and rewards to its customers. These offers range from device vouchers and lifestyle deals to free internet data for using specific payment methods. Accessing these benefits typically requires using the Celcom Life app or setting up Celcom Billing on digital storefronts. The process for activating and redeeming these freebies is structured through specific in-app functions and account settings. This guide outlines the methods for obtaining and using these promotional items based on the available program documentation.
Understanding the Celcom Life App and Just4ME Rewards
The primary method for accessing most promotional offers and freebies from CelcomDigi is through the Celcom Life mobile application. The app features a dedicated section called "Just4ME," which serves as a central hub for personalized rewards, including device vouchers, lifestyle deals, and other incentives.
Device Vouchers
Device vouchers are often provided as part of anniversary rewards or other promotional campaigns. These vouchers can be redeemed for new devices at Celcom bluecube retail outlets. The activation and redemption process involves several distinct steps:
- Redeem in App: The initial step requires redeeming the device voucher through the Celcom Life app. This is typically initiated by clicking on a specific banner or notification related to the offer, which can be found on the Just4ME page within the app.
- Locate Voucher Code: Once redeemed, the voucher code will be available in the "My Rewards" tab under the "Claimed Rewards" section.
- Visit bluecube: To physically claim the device, the customer must visit a Celcom bluecube outlet.
- Generate Unique Code: At the outlet, the customer must select the specific device voucher from their "My Rewards" and click "Use Now" to generate a unique, on-screen code.
- Present to Staff: The unique code must be shown to the frontliner at the bluecube to finalize the device claim.
It is noted that the unique code cannot be redeemed by a third-party representative; the account holder must be present.
Lifestyle Deal Vouchers
Lifestyle deal vouchers provide discounts or offers from various catalogue partners. The process to redeem these vouchers is separate from device vouchers but also managed within the app:
- Login: Customers must log in to the Celcom Life app.
- Access Just4ME: Navigate to the Just4ME page by tapping the gift icon located at the top of the app interface.
- Select Offer: Click on "Lifestyle Deals" to view the available catalogue offers.
- Redeem: Select an offer and click "Redeem." The voucher will then be added to the "My Rewards" tab.
- Use Voucher: To utilize the voucher, go to the "My Rewards" tab and use the provided code. The voucher can be redeemed either at the physical outlet or online, depending on the specific offer terms.
Auto Reload Rewards
A distinct type of incentive is the Auto Reload Reward. This program rewards customers for setting up automatic monthly deductions from a linked bank account or credit card.
- Activation: By subscribing to the auto reload service, a reward is granted.
- Timing: The reward is added to the "My Rewards" tab on the day following the subscription.
- Frequency: This reward is offered once per year. A critical condition is that if the auto reload service is disabled and then re-enabled in a subsequent month, the customer will not be entitled to the reward for that period.
Login Rewards
To encourage regular app engagement, CelcomDigi offers Login Rewards for customers who check in to the Celcom Life app consistently.
- Postpaid Users: Must check in three times a week to receive a monthly reward.
- Prepaid Users: Must check in five times a week to receive a monthly reward.
It is important to note that any mobile data or internet rewards obtained through this program appear as a separate tile on the usage screen and are not added to the customer's primary mobile data balance.
Celcom Billing and Digital Store Promotions
CelcomDigi offers specific promotions for customers who use Celcom Billing as a payment method on digital platforms like the App Store and Google Play Store. The "1GreatBonus" campaign is a prominent example of this.
The 1GreatBonus Campaign
This campaign is designed to incentivize the use of direct carrier billing for digital purchases.
- The Offer: Users can receive 1GB of free internet data upon making their first purchase using Celcom Billing on either the App Store or Google Play Store.
- Eligibility: The offer is available to both prepaid and postpaid users, including new and existing customers. The primary eligibility requirement is that the user must not have purchased any apps or games using Celcom Billing within the preceding 90 days.
- Validity: The offer is valid for purchases made until March 31, 2021. Once the free data is awarded, it is valid for 24 hours from the time of notification via SMS. This data can be used for mobile internet and can also be shared via hotspot.
- Notification: An SMS is sent to the user to notify them of the free internet allocation.
Benefits of Direct Carrier Billing
Using Celcom Billing for digital purchases offers several advantages over traditional payment methods.
- Convenience: Purchases can be made directly from the mobile phone without needing to enter credit card information. This is particularly useful for users who do not have or prefer not to use credit cards.
- Security: The system utilizes two-factor authentication. For every purchase, a one-time password (OTP) is sent to the user's phone, which must be entered to authorize the transaction. This reduces the risk associated with storing credit card details on a device.
- Transaction Tracking:
- iOS Users: Receive email and SMS notifications for each transaction.
- Android Users: Can view their purchase history in the "Account" tab of the Google Play Store and will also receive email notifications from Google.
How to Set Up Celcom Billing
Setting up Celcom Billing as a payment method is a straightforward process that differs slightly between operating systems.
For Google Play Store (Android): 1. Open the Google Play Store app. 2. Navigate to "Payment methods." 3. Select "Use Celcom billing." 4. A confirmation SMS will be received to complete the setup.
For App Store (iOS): 1. Open the App Store app. 2. Tap on your Apple ID at the top of the page. 3. Select "View Apple ID" and sign in. 4. Go to "Manage Payments" and choose "Mobile Phone" as the payment method.
Once confirmed, users can immediately begin purchasing apps, games, movies, and e-books via Celcom Billing on both platforms.
Conclusion
The available documentation outlines a structured system for CelcomDigi customers to access various freebies and promotional offers. The Celcom Life app serves as the central platform for redeeming tangible rewards such as device vouchers and lifestyle deals, with specific workflows for generating codes and claiming items. Additionally, the use of Celcom Billing for digital purchases provides a pathway to receiving bonus internet data, emphasizing convenience and security. To fully utilize these programs, customers must adhere to specific eligibility criteria and activation steps, such as maintaining consistent app logins or setting up automatic payment reloads.