Celcom, a telecommunications provider, offers various promotional internet freebies and data passes to its prepaid and postpaid customers. These offers are primarily managed and activated through the Celcom Life App, which serves as the central platform for subscription, redemption, and account management. The available freebies range from high-speed data bonuses tied to specific plans to promotional data rewards for using digital billing services. Activation generally requires a valid account, sufficient balance for paid passes, and adherence to specific validity periods and Fair Usage Policies (FUP).
Promotional Data Bonuses and Campaigns
Celcom has historically launched time-bound campaigns providing substantial data freebies to prepaid customers. These promotions are often tied to the purchase of specific internet passes or the use of the Celcom Life App.
63MILANG Exclusive Deals
During a campaign period from August 27 to September 30, Celcom prepaid customers could access exclusive deals via the Celcom Life App. A key offer involved free high-speed internet data: * 7-Day or 14-Day Pass: Subscribing to any seven-day or 14-day internet pass granted free 63GB of high-speed data valid for two days. * 30-Day Pass: Subscribing to a 30-day pass granted free 63GB of data valid for three days.
Additionally, customers could redeem free three-month unlimited data on Snapchat via the Celcom Life app until September 16.
Gempak Bonanza and Other Rewards
The Gempak Bonanza campaign offered various freebies, including: * App Store/Google Play: Free 1GB of data for any new content purchased on Google Playstore and App Store. * Viu: A free one-week trial for premium access.
1GreatBonus Campaign
The 1GreatBonus campaign provided a free 1GB internet reward for using Celcom Billing to make a first purchase on the App Store or Google Play Store. * Eligibility: Available to both prepaid and postpaid users (new or existing) who had not purchased any apps or games using Celcom Billing in the past 90 days. * Validity: The offer was valid until March 31, 2021. The free 1GB was valid for 24 hours upon notification and could be used for hotspot sharing.
Unlimited Internet Passes
Celcom offers Unlimited Passes with varying validity periods, speeds, and hotspot quotas. These passes are subscribed to via the Celcom Life App or by dialing *118#.
Pass Options and Pricing
As of August 1, 2023, the Unlimited Pass options included: * Weekly Passes: * RM12: 7 days validity, up to 3Mbps speed, 1GB hotspot quota. * RM15: 7 days validity, up to 6Mbps speed, 2GB hotspot quota. * Monthly Passes (Select Examples): * RM25: 30 days validity, up to 1Mbps speed, 15GB Uncapped Speed Quota (Onnet calls only). * RM35: 30 days validity, up to 6Mbps speed, 3GB hotspot quota. * RM40: 30 days validity, up to 12Mbps speed, 3GB hotspot quota, 10GB Uncapped Speed Quota. * RM45: 30 days validity, up to 12Mbps speed, 6GB hotspot quota, 5GB Uncapped Speed Quota. * RM46: 30 days validity, up to 6Mbps speed, 3GB hotspot quota, 5GB Uncapped Speed Quota, and IQIYI VIP Access. * RM53: 30 days validity, up to 12Mbps speed, 6GB hotspot quota, 5GB Uncapped Speed Quota, and IQIYI VIP Access.
Most passes include unlimited calls (Onnet or standard depending on the plan) and offer Auto-Renewal options.
Activation and Management via Celcom Life App
The Celcom Life App is the primary tool for activating passes, redeeming rewards, and managing account settings.
Activating Internet Passes
To subscribe to an Unlimited Pass or other Mobile Internet (MI) Pass: 1. Open the Celcom Life App. 2. Navigate to the relevant section for internet passes (often accessible via dialing *118# as an alternative method). 3. Select the desired pass (Daily, Weekly, or Monthly). 4. Confirm the subscription. Sufficient wallet balance or credit is required for the transaction.
Auto-Renewal and Perpetual Auto-Renewal
- Standard Auto-Renewal: Subscribers can opt for Auto-Renewal, which attempts to renew the pass upon expiry if sufficient credit is available.
- Perpetual Auto-Renewal: This feature ensures the MI subscription remains active continuously as long as there is sufficient wallet balance. If the balance is insufficient, the subscription becomes inactive until a reload occurs.
- Management: Auto-renewal can be stopped via the Celcom Life App or by dialing 118291#.
Quota Management and Expiry
- Expiry: Weekly passes are valid until 11:59 P.M. on the 7th day after subscription. Monthly passes are valid until 11:59 P.M. on the 30th day after subscription.
- Quota Utilization: If the high-speed quota is fully utilized before the expiry date, the speed is reduced. For Unlimited Passes, the speed typically drops to 512kbps (or 64kbps for specific older plans) until the pass expires. Users do not pay pay-per-use charges; instead, they receive unlimited basic internet at the reduced speed.
- Top-Ups: Users can purchase additional internet data via the Celcom Life App or dialing 118291#.
Voucher Redemption and Lifestyle Deals
Celcom provides vouchers for devices and lifestyle deals through the "just4ME" section of the Celcom Life App.
Device Voucher Redemption
To redeem a device voucher (often available as anniversary rewards): 1. Access the Celcom Life App. 2. Click on the banner or notification on the just4ME page to redeem the voucher code. 3. Navigate to the 'My Rewards' tab to find the claimed device voucher code. 4. Visit a Celcom bluecube store. 5. Select the device voucher in the app and click 'Use Now'. 6. Tap to generate the unique code on screen. 7. Present the code to the frontliner at bluecube to claim the device. Note that the unique code cannot be redeemed by a third-party representative.
Lifestyle Deal Voucher Redemption
To redeem lifestyle deal vouchers: 1. Login to the Celcom Life App. 2. Click the gift icon on top to access the just4ME page. 3. Select 'Lifestyle Deals' to view available catalogue offers. 4. Click 'Redeem' on the desired offer. 5. The voucher is added to the 'My Rewards' tab. 6. To use the voucher, go to 'My Rewards' and use the code at the designated outlet or online.
Fair Usage Policy (FUP)
All Unlimited Passes are subject to a Fair Usage Policy (FUP). This policy applies to new customers activating or changing starter pack plans from October 7, 2021, onwards.
- Speed Reduction: Once the FUP limit is reached, internet usage speed is reduced for the remainder of the pass validity.
- FUP Limits (Examples):
- Weekly Pass: 20GB FUP. Upon utilization, speed drops to 512kbps until expiry.
- Monthly Pass: 80GB FUP (for plans with up to 3Mbps, 6Mbps, or 12Mbps speed). Speed drops to 512kbps until expiry.
- Monthly Pass (1Mbps): 60GB FUP. Speed drops to 64kbps until expiry.
The reduction ensures customer satisfaction by preventing network congestion while still providing basic connectivity.
Technical Considerations and Service Issues
While the provided data focuses on freebies and passes, general technical management of Celcom services is handled through the app. In instances of service outages, such as the reported inability to make or receive calls, a temporary troubleshooting step involved toggling airplane mode. However, this was a specific workaround for a temporary outage and not a standard activation method for freebies. Standard activation and redemption of freebies rely entirely on the Celcom Life App interface.
Conclusion
Celcom provides a variety of internet freebies and promotional data offers, accessible primarily through the Celcom Life App. These range from large data bonuses tied to specific campaign purchases (such as the 63MILANG deals) to rewards for using Celcom Billing for app store purchases. Unlimited Internet Passes offer flexible validity and speed options, all managed through the app with features like Auto-Renewal and Perpetual Auto-Renewal. Users must adhere to Fair Usage Policies, which impose speed reductions once specific data thresholds are met. For device and lifestyle rewards, the just4ME section within the app facilitates the redemption and usage of vouchers.