Lush Cosmetics has cultivated a reputation for generosity with its product samples, offering customers multiple avenues to try items without purchase. Information from former employees, community guides, and official policies outlines several methods for obtaining freebies, both in physical stores and through online orders. These methods include requesting samples at checkout, participating in the brand’s recycling program, and taking advantage of specific promotional offers.
The primary ways to secure free Lush products involve asking for samples directly, utilizing the online sample request feature, and returning used packaging for rewards. While in-store demonstrations were once a standard practice, current guidelines may affect their availability. Understanding the specific rules regarding what can and cannot be sampled is essential for consumers looking to maximize their freebies.
In-Store Sampling Policies
One of the most well-known secrets of shopping at Lush is the ability to request free samples directly from staff. According to a former employee, customers can leave the store with a significant amount of free product simply by asking a staff member for a sample. The employee noted that customers can sample "pretty much everything," although the samples are not large; a typical sample might provide a week's worth of shampoo or body wash. Another source confirms that Lush gives free samples in-store and that customers can ask for most products.
However, there are distinctions between what is typically available and what is not. A community guide categorizes products based on their availability for sampling:
- In-Store "No-S": Solid shampoo and conditioner bars, shower jellies, fresh face masks (unless the customer can persuade staff), bath bombs, massage bars, and sprays.
- In-Store "Yes-S": Anything not listed in the "No" category, mostly anything in a tub or bottle, soap bars, toothy tabs, toners, and tooth powders.
- Still Figuring Out: Bubble bars, perfume, and makeup.
Another source suggests that Lush will give samples of "literally any and everything," including cutting off tiny slivers of solid soap. This source advises customers to act very interested to walk away with free products.
Product Demonstrations
Previously, Lush staff offered product demonstrations on customers' skin, which one YouTuber described as a "mini facial" and "massage." However, a Lush spokesperson stated that staff offering demos on customers' skin is not currently offered due to restrictions and government guidelines. Therefore, while samples are available, in-person application demonstrations may be suspended depending on current health regulations.
Selecting Fresher Products
A former employee offered a tip regarding product freshness. The oldest stock, which is closer to its expiration date, is typically placed at the front of the shelf. Customers seeking the freshest products should look for items at the back of the shelf.
Online Sampling Process
Customers shopping online can also receive free samples, though the process differs from in-store requests. According to a user guide, when placing an order on the Lush website, there is an option to add a delivery request on the checkout page before finalizing payment. This is where customers can ask for samples.
Customers can request specific products by name or describe a need, such as "something to help dry skin" or "something relaxing." Lush will then select products they deem most suitable. One source suggests asking for three samples if requesting specific items.
There are restrictions on what can be sampled online. The same restrictions that apply in-store generally apply to online orders. Specifically, customers cannot receive samples of: * Bath bombs * Oils * Melts * Bubble bars * Kitchen items (limited edition or subscription box products)
One source notes that if a customer does not specifically ask for samples online, they may receive a random sample included with their order, though this is not guaranteed.
The Black Pot Recycling Program
Lush operates a recycling program that rewards customers for returning empty packaging. Customers who bring in five of their empty Lush black pots receive a free fresh face mask.
- Eligibility: The program specifically requires five black pots.
- Reward: A free fresh face mask.
- Process: Staff accept the pots and note that the plastic is recycled and "made into new pots and into our baskets."
This program is frequently highlighted as a reliable way to get free products without spending money. One source explicitly advises never to pay for fresh face masks, as they are free if you bring in five empty containers.
Lush Rewards Program
While not strictly a "free sample" program, the Lush Rewards program (specifically referenced through the "Lush Platters" website, an authorized retailer) offers monetary vouchers that function similarly to free money for purchases.
- Sign-up Bonus: Members receive a $10 voucher immediately upon signing up.
- Birthday Voucher: Members who supply their birthdate receive a $10 voucher on their birthday.
- Earning Points: Members earn 1 point for every $1 spent (excluding delivery). 250 points convert to a $10 voucher.
- Redemption: Vouchers are applied at checkout using a coupon code.
Points expire after 12 months and cannot be redeemed for cash. This program provides a structured way to obtain $20 worth of product value (sign-up and birthday vouchers) without a purchase, assuming the customer does not spend to earn points.
Tips for Maximizing Freebies
Based on the compiled data, several strategies can help customers maximize the amount of free product they receive:
- Ask Directly: The most effective method in-store is simply asking staff for samples. Being polite and showing genuine interest increases the likelihood of receiving them.
- Use the Online Request Field: When ordering online, always utilize the delivery request box to ask for specific samples or describe skin/hair concerns.
- Recycle Aggressively: Keep track of empty black pots. Five pots equal one free face mask.
- Check the Back of the Shelf: If shopping in-store and purchasing products, choose items from the back of the shelf for maximum freshness.
- Sign Up for Rewards: Even if not planning an immediate purchase, signing up for the rewards program yields a $10 voucher and a birthday voucher, effectively providing free products.
Conclusion
Lush offers several legitimate avenues for consumers to try their products at no cost. The most direct methods include requesting samples in-store or via the online checkout process, with the exception of certain high-value or limited-edition items. Additionally, the black pot recycling program provides a recurring opportunity for customers to redeem empty packaging for fresh face masks. For those looking to acquire Lush products without a financial commitment, utilizing these official channels and tips provides the highest probability of success.