The provided documentation outlines two distinct promotional programs offered by telecommunications providers, specifically Digi Prepaid and Digicel. These programs focus on rewarding customer loyalty through free data bonuses and a points-based redemption system. The information details eligibility requirements, redemption processes, and the types of rewards available. While the source material focuses on telecommunications and digital gaming rewards, the principles of loyalty bonuses and points redemption are relevant to consumers seeking value from service providers.
Digi Prepaid Loyalty Bonus Internet
Digi offers a loyalty bonus program for its prepaid subscribers, providing free additional internet data as a reward for continued service and timely plan renewals. This program is designed to incentivize long-term customer retention.
Eligibility Requirements
To qualify for the Loyalty Bonus Internet, subscribers must meet specific criteria: * Tenure: Subscribers must have a minimum of one month of continuous service on a Digi Prepaid plan. * Active Plan: An active monthly internet plan subscription is required to be eligible for the bonus. * Qualifying Plans: The bonus is specifically available to subscribers with one of the following monthly active internet plans: * NEXT15, NEXT30, NEXT35, NEXT45 * Pakej Data Khas Belia * Abadi * Raja Kombo 15, Raja Kombo 30, Raja Kombo 35, Raja Kombo 45
The documentation notes that this specific loyalty bonus offer is available until September 30, 2025.
How to Redeem the Loyalty Bonus
Eligible subscribers receive an SMS notification upon the successful renewal of their qualifying monthly internet plan. The bonus can then be redeemed using one of two methods:
Redemption via MyDigi App: 1. Download and log in to the MyDigi app. 2. Select "MyDigi Inbox" located in the bottom panel. 3. Choose the notification stating "You got new freebies" and select "Loyalty Bonus" to view the freebie. 4. Select "Confirm" to complete the redemption. 5. The loyalty bonus internet will appear as an individual data bucket under the "Usage" tab in the app.
Redemption via Short Code: 1. Dial the short code 8881#. 2. Select the option "1 Free XGB (30 Days)" to complete the redemption process.
Once redeemed, the loyalty bonus internet is treated as a separate data allowance.
Discontinuation of Digi Prepaid LiVE Freebies
A separate notice indicates that the "Digi Prepaid LiVE Freebies" program is being discontinued. However, existing freebies associated with the LiVE plan will remain available for customers to use until September 30, 2025. Customers are encouraged to monitor their usage and check for new offers through the MyDigi app.
Digicel Digi Points Program
Digicel operates a "Digi Points" program that allows both Prepaid and Postpaid customers to accumulate points through top-ups and redeem them for various rewards. This program functions as a loyalty reward system where usage translates into redeemable value.
Earning Points
Points are earned automatically whenever a customer tops up their account with a specific amount of credit. The number of points awarded depends on the top-up amount, as detailed in the tiered structure below:
- Tier 1: Top-up amount of $3-$5 earns 3 points.
- Tier 2: Top-up amount of $5-$10 earns 10 points.
- Tier 3: Top-up amount of $10-$20 earns 30 points.
- Tier 4: Top-up amount of $20-$50 earns 100 points.
- Tier 5: Top-up amount of $50-$100 earns 350 points.
- Tier 6: Top-up amount of $100+ earns 1000 points.
Customers receive an instant trigger message upon topping up to confirm the points have been added to their account.
Checking Points Balance
Customers can check their current Digi Points balance at any time. The process involves: 1. Dialing the short code *123#. 2. Selecting option 4, labeled "Digi Points," to view the total points and access the redemption menu.
Redeeming Rewards
The Digi Points program offers a variety of rewards, which are divided into two categories: Telco Rewards and Collateral Rewards. The schedule of available rewards can change without notice, and collateral rewards are subject to stock availability.
Telco Rewards: * 30 International Minutes: 200 points (Valid for 1 day) * 1GB Data: 300 points (Valid for 1 day) * Prime Cheehoo $5: 1,000 points (Valid for 1 day) * Prime Cheehoo $11: 2,000 points (Valid for 7 days) * Top Up $5: 500 points * Top Up $10: 1,000 points * Top Up $20: 2,000 points
Collateral Rewards: * $25 McDonalds Voucher: 2,500 points * $50 Shopping Voucher: 5,000 points * $100 Shopping Voucher: 10,000 points * 1 Month Free Sky Subscription: 10,000 points * 1 Night at Lava + $100 food & beverage voucher: 20,000 points * 20% Discount on 4G Device: 20,000 points
Redemption Process: To redeem a reward, customers dial *123# and follow the prompts. A customer must have 100% of the required points in their account to redeem a specific reward; partial redemption is not allowed. Once a reward is selected, the required points are deducted immediately and cannot be returned or exchanged.
Collateral Redemption Specifics: Collateral rewards, such as vouchers or devices, must be redeemed in person at specific Digicel retail stores. The documentation lists authorized outlets for collateral redemption. A retail personnel input is required to complete the transaction. Digicel does not ship collateral rewards; the customer is responsible for picking up the item.
Points Expiration and Account Activity
Digi Points do not expire as long as the customer remains active. However, points will be lost if the customer becomes inactive for more than three months.
To be considered an active Digicel customer, one must perform at least one chargeable event per month. This includes: * Topping up the number periodically. * Using real credit to make calls, send SMS, or use data. * Opting into any Digicel plans.
If an account is deactivated due to inactivity, the points are lost. If a new SIM is obtained, points are not transferable and must be accumulated anew on the new number.
Digi Tower Roblox Codes
The documentation also briefly references a digital offering related to "Digi Tower," a game on the Roblox platform. This is distinct from the telco loyalty programs but represents a form of "freebie" or promotional reward within a digital gaming environment.
How to Redeem Codes
Players of Digi Tower can redeem specific codes to receive in-game rewards. The process is straightforward: 1. Open the Digi Tower game on Roblox. 2. Locate and click the "Shop" button on the left side of the screen. 3. Scroll down to find the empty field designated for code entry. 4. Enter the code exactly as it appears (codes are case-sensitive). 5. Click the "Redeem" button to receive the rewards.
It is recommended to copy and paste codes to ensure accuracy and to redeem active codes before they expire.
Conclusion
The provided source material details specific loyalty and rewards programs offered by Digi and Digicel. For Digi Prepaid subscribers, the Loyalty Bonus Internet provides free data upon plan renewal, contingent on specific plan subscriptions and a minimum tenure. The Digicel Digi Points program offers a more comprehensive rewards system where top-ups generate points redeemable for telco services, vouchers, and other collateral. Both programs emphasize the importance of account activity, with specific rules regarding redemption, point expiration, and account status. Consumers interested in these offers should consult the specific terms and conditions provided by the carriers to ensure eligibility and understand the redemption mechanics.