Zaxby’s, a prominent U.S. chain specializing in chicken fingers and wings, offers a birthday reward program known as Zax Rewardz. This program provides members with free food items upon their birthday, specifically sweet treats such as fried cheesecake bites or chocolate chip cookies. The availability of these rewards is strictly tied to enrollment in the loyalty program, which requires the Zaxby’s mobile application or website account. Participation is limited to residents of the United States, and the redemption process is digital, requiring users to access their accounts to claim the offer.
Program Overview and Eligibility
The Zax Rewardz program is the exclusive channel for receiving birthday freebies from Zaxby’s. According to the provided data, the company has transitioned from a previous system that involved snail mailing coupons to a modern, app-based distribution method. To receive a birthday reward, a consumer must create a Zax Rewardz account and provide their birthday information during the sign-up process. The data indicates that advance registration is required; simply walking into a location on one's birthday without a prior account will not yield a free item.
Eligibility criteria are explicitly defined: * Geographic Restriction: The offer is valid only within the United States. * Account Requirement: A Zax Rewardz app membership or online account is mandatory. * Birthday Input: The birthday must be added to the user profile. * No Purchase Necessary: The reward is provided without requiring a prior purchase.
Available Birthday Rewards
The specific rewards available vary based on the source material, suggesting different tiers or variations of the program.
For Zax Rewardz Members: Source data suggests that members of the Zax Rewardz program can choose between: * Fried Cheesecake Bites * Chocolate Chip Cookies
For Zax Mail Club Members: An alternative or potentially overlapping tier, the Zax Mail Club (and/or Zax Text Club), offers a different reward structure. Members of this loyalty program reportedly receive: * 3 Free Cookies
The data does not explicitly clarify if these two reward tiers (Zax Rewardz vs. Zax Mail Club) are mutually exclusive or if a user can belong to both. However, both require advance sign-up.
For Children (Zax Kidz Club): Zaxby’s offers a specific program for children aged 10 and under called the Zax Kidz Club. * Joining Bonus: A Free Cookie Card. * Birthday Reward: A Free Kidz Meal Card on their birthday. * Sign-up Method: Requires mailing or faxing an entry form postcard.
How to Redeem the Reward
The redemption process is strictly digital for the main adult loyalty programs. The data outlines the following steps: 1. Sign Up: Visit the Zaxby’s Rewards page or download the app to join Zax Rewardz. 2. Profile Setup: Add birthday information to the account profile. 3. Notification: Check the account a few days before the birthday for the reward to appear. 4. Redemption: Visit any participating Zaxby’s location and redeem the free birthday treat through the app or online. The data specifies that in-app or online redemption is required.
Redemption Limitations: * Third-Party Delivery: Birthday rewards cannot be used with third-party delivery services like DoorDash, GrubHub, Postmates, or Uber Eats. The integration does not support reward application on these platforms. * Timing: Some rewards, specifically milkshakes, may not activate until after 2:00 PM local time. Orders placed before this time may result in a charge. * Location Participation: While the offer is widespread, redemption rates differ by ownership type. The data suggests that 92% of corporate-owned locations accept the rewards, compared to 73% of franchise locations.
Terms and Conditions
Several specific terms govern the use of Zaxby’s birthday freebies:
- Expiration: Rewards typically expire 14 days after the birthday. The data advises users to set reminders to avoid losing the free item.
- Frequency: Users receive one birthday reward per account annually.
- Account Security: Once a birthday is entered into the app, it is locked. Users cannot change the birthday to receive rewards twice, as this triggers fraud prevention measures and account review.
- Transferability: Rewards are technically tied to the account, but a workaround exists. Users can screen-share the reward barcode or place an order for pickup under the recipient's name.
- Support: If a reward does not appear in the account, users are instructed to check "Profile" and "Reward Status" in the app. If the reward is missing, they should contact [email protected] with proof of their signup date.
Additional Sign-Up Incentives
Beyond the birthday reward, signing up for the Zax Mail Club or Zax Text Club often comes with an immediate bonus. The data mentions that new members receive a "Free Sandwich Meal with link sign-up" upon joining the loyalty program.
Conclusion
Zaxby’s provides a structured birthday reward program centered on free desserts and cookies, accessible exclusively through its digital Zax Rewardz platform or Zax Mail Club. The transition to app-based distribution ensures immediate delivery of rewards but restricts usage to direct channels, excluding third-party delivery apps. Consumers interested in these freebies must register in advance, provide accurate birth date information, and redeem the offer via the official app or website within a 14-day window following their birthday. For children, a separate mail-in program offers a free meal on their birthday.